MEDICAL DISCLAIMER
Visitors who use this site and rely on any information found on this site do so solely at their own risk. Transmission of this information is not intended to and does not create a professional-client relationship between Hypermobility HQ Ltd and you. Nothing contained in this site should be considered as medical advice or diagnosis. Do not disregard, avoid, or delay obtaining medical or health-related advice from your healthcare professional because of something you may have read, seen, or listened to on this site.
This site offers information and protocols pertaining to health, fitness, nutritional, and lifestyle/wellness. It is designed for educational purposes only although individuals may, at their own risk, choose to use some of the information found here under guidance and supervision of their own appropriately qualified medical professionals. Hypermobility HQ Ltd disclaims any liability from and in connection with this any of the information found on this site, included but not limited to general text (copy/content), social media streams, PDFs, and/or audio/visual content.
Booking Policy
Please note that some appointments are not visible when booking online. If you would like to request an appointment that is not visible to you in the calendar, please contact me at alex@hypermobilityhq.com or preferably contact me directly via message (SMS or Whatsapp) at +44 07384 009553.
Payment Policy
Online bookings require payment in full at the time of the booking. Any appointments that are canceled with more than 24h notice will receive a complete refund. Any appointments that are canceled with less than 24h notice will receive a refund of 50% of the appointment rate. /// In the event that you need to reschedule an appointment with more than 24h notice, this can easily be done via the bookings system that you used to book the appointment. If you have any issues with rescheduling your online appointment please contact me directly at alex@hypermobilityhq.com
In-Person bookings are paid for either by card or bank transfer at the time of the appointment. Cash payments are not accepted. Should you wish to reschedule your in-person appointment please be sure to do so at least 24h before your appointment, otherwise a cancellation fee of 50% of the appointment rate will be applied.
International Payment Processing
Please be aware that some banks charge additional fees for the processing of international payments. As my business is based in the UK, these rates will differ depending on your country and specific bank. The processing fees that occur from my payment processing software (Stripe) and booking software (JaneApp) are deducted from the appointment rate after you have paid. The only additional fees that might affect you are any fees for currency conversion/international payments that are applied by your bank.
Appointment Rate Currency
Due to Stripe's payment processing software, the appointment rate will be shown in GBP throughout the transaction. Please check the conversion rate if you are unsure what this will be in your local currency at the time of payment.
If you have any questions, please contact me at alex@hypermobilityhq.com
or alternatively via SMS or Whatsapp at +44 07384 009553
Contact details
Name: Attn: Alex / Hypermobility HQ Ltd
Address: Hypermobility HQ Ltd
3rd Floor, 86-90 Paul St
London EC2A 4NE
Phone Number: 07384 009553 | E-mail: Alex@hypermobilityhq.com
The type of personal information we collect
We currently collect and process the following information from customers:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Information required for payment processing
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Information required for payment processing
- Medical information (in the event that the patient is seen for an appointment)
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Interacting with the hypermobilityhq.com website (for example, signing up for the newsletter or purchasing a product)
We do not knowingly share your information with any third parties, other than the medical booking software JaneApp in the event that an appointment is booked with you as the patient.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- (a) Your consent. You are able to remove your consent at any time. You can do this by contacting our Data Protection Officer David Cluney at [insert updated email]
- (b) We have a contractual obligation.
- (c) We have a legal obligation.
- (d) We have a vital interest.
- (e) We need it to perform a public task.
- (f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
If you are a patient, we keep your medical information for 7 years as per the General Osteopathic Council guidelines. We will then dispose your information by contacting JaneApp to have them dispose of it digitally.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at alex@hypermobilityhq.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Data Protection Officer David Cluney
[insert email]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
